Privacy Policy

Ducky Décor customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

info@duckydecor.co.uk

What information we collect, use, and why

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Ducky Décor has a legitimate interest in using customers’ contact details and the information they provide to respond to enquiries, resolve complaints and deal with any claims relating to its party hire and styling services. This allows me to communicate effectively with customers and provide a helpful service. I only use information that is relevant to the query or issue, and I do not use it in ways that unnecessarily interfere with people’s privacy. Customers can reasonably expect their information to be used for these purposes when they contact my business. I only use the personal info like email address and name for contacting purposes.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

Directly from you

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Ducky Décor – Data Retention Schedule

Business: Ducky Décor
Responsible person: Louiza Thomas

1. Enquiry information

Personal data collected: Customer names and email addresses.

Purpose: To respond to enquiries, discuss potential bookings, provide quotes and follow up on potential bookings.

Retention period: 12 months from the last contact if an enquiry does not result in a booking.

Action at the end of the retention period: Personal data will be securely deleted unless there is a legitimate reason to retain it for longer.

2. Customer information

Personal data collected: Names and email addresses of customers who make a booking.

Purpose: To manage bookings, communicate with customers and provide party hire and styling services.

Retention period: For as long as necessary to manage the booking and customer relationship. Information may be retained for longer where required for legal, accounting or dispute-resolution purposes.

Action at the end of the retention period: Personal data will be securely deleted when it is no longer required, subject to any applicable legal obligations.

3. Review

This schedule will be reviewed at least annually and updated if the business's data collection or processing activities change.

Ducky Décor will not retain personal information for longer than necessary for the purposes for which it was collected.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: info@duckydecor.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Address

2148 Street Name, City Name, County, 92103

Contact

Telephone: +1 555 123 456 789
E-mail: email@example.com

Office hours

Monday – Friday
9am – 5pm